Shipping
Information
Flat
$5 UPS Ground Shipping*
*Flat
rate shipping on UPS Ground orders. Shipping special applies to
contiguous 48 states only. Please note that shipping
charges are per recipient. All other shipments including Alaska,
Hawaii, Puerto Rico, Canada & International orders as well as
UPS 3 Day Select, 2nd Day Air and Next Day Air selections are based
on weight and destination and are calculated in real-time in our
shopping cart.
Shipping Procedures:
While most orders will ship same day, please allow for up to 1-2 business days for products in inventory to be packaged before sending via
your UPS selection. If an item is temporarily out-of-stock at the time of purchase you will be notified via email within 24 hours and/or called by phone and given an estimated delivery time for the out-of-stock item. If out-of-stock items are expected to be in stock within 5 business days, the entire order will be put on hold including in-stock items until out-of-stock items are received, so the entire order can ship together. If out-of-stock items will not arrive within 5 business days from the time order was placed, in-stock items will ship immediately at the designated service level, unless customer requests all items to ship together. If out-of-stock items will not arrive within 5 business days from date of order, we will refund purchase price of back ordered items.
Return Policies & Procedures:
All items sold on Aroma Brava are manufactured to the highest standards and we feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly review your request.
Unused merchandise in "mint" condition can be returned for a refund or exchange for any reason within 30 days from ship date.
Damaged Item Policy:
If you receive a broken/defective item and you received it via UPS, follow the procedure below:
Do not throw the box, packaging, or product away. Without the product and packaging we will not be able to replace any damaged products and will not be able to issue any refunds.
Contact Aroma Brava as soon as possible.
Aroma Brava will contact UPS and file a claim.
A UPS representative may need to view the damaged product and packaging in order to issue a refund.
Once UPS has viewed the damaged products and alerted Aroma Brava and issued a credit a replacement candle or product will be shipped at the same service level.
Important Notes:
We cannot accept C.O.D. deliveries.
You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Aroma Brava will not replace the contents of the package. Thank you for your cooperation.
All refunds will be credited to the payment form used for the original purchase.
Exchanges are subject to availability. A refund will be processed if the product is unavailable.
Aroma Brava appreciates all customers and strives for 100% satisfaction on every order.
|
