Shipping Procedures:
While most orders will ship same day, please allow for up to 1-2 business days for products in inventory to be packaged before sending via your FedEx or USPS selection. If an item is temporarily out-of-stock at the time of purchase you will be notified via email within 24 hours and/or called by phone and given an estimated delivery time for the out-of-stock item. If out-of-stock items are expected to be in stock within 5 business days, the entire order will be put on hold including in-stock items until out-of-stock items are received, so the entire order can ship together. If out-of-stock items will not arrive within 5 business days from the time order was placed, in-stock items will ship immediately at the designated service level, unless customer requests all items to ship together. If out-of-stock items will not arrive within 5 business days from date of order, we will refund purchase price of back ordered items.
Return Policies & Procedures:
All items sold on Aroma Brava are manufactured to the highest standards and we feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly review your request.
Unused merchandise in "mint" condition can be returned for a refund or exchange for any reason within 30 days from ship date. Refunds will be issued based on the original credit card minus shipping & handling charges. Customer is responsible for shipping expenses to return products. Exchanges can be made for the same item or for a similar priced item. Any additional costs not covered in the exchange will require settlement by credit card before shipment.
- Document return reason(s) on the original packing slip that came with the order. (If you don't have your original packing slip, just include a note letting us know why you're returning the product. Please include the original order number, purchaser name, address, and telephone number.)
- Pack your return with the completed form (in the original package if possible) and send it to Aroma Brava at:
Return Orders To:
Aroma Brava
Attn: Customer Returns
1004 S. Main St.
Maryville, MO 64468
- Please note: Aroma Brava facilities do not accept hand deliveries
Damaged Item Policy:
If you receive a broken/defective item and you received it via FedEx, follow the procedure below:
- Do not throw the box, packaging, or product away. Without the product and packaging we will not be able to replace any damaged products and will not be able to issue any refunds.
- Contact Aroma Brava as soon as possible.
- Aroma Brava will contact FedEx and file a claim.
- A FedEx representative will need to view the damaged product and packaging in order to issue a refund.
- Once FedEx has viewed the damaged products and alerted Aroma Brava and issued a credit a replacement candle or product will be shipped at the same service level.
IMPORTANT NOTES:
- We cannot accept C.O.D. deliveries.
- You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Aroma Brava will not replace the contents of the package. Thank you for your cooperation.
- All refunds will be credited to the payment form used for the original purchase.
- Exchanges are subject to availability. A refund will be processed if the product is unavailable.
Aroma Brava appreciates all customers and strives for 100% satisfaction on every order.
|
